Refund policy

Returns & Refunds

At Nadia Heynike Gallery., we are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not completely satisfied with your artwork, we offer a hassle-free return or exchange policy within 14 days of the first delivery attempt.

Eligibility for Returns

  • The artwork must be returned in its original condition, without any signs of wear, damage, or alteration.
  • Returns or exchanges will not be accepted for items showing signs of use or mishandling.

How to Initiate a Return

  1. Contact Us First:
    • Email us to request a Return Authorization Number (RAN) before shipping the item back. Returns sent without an authorization number will be refused and returned to the sender.
  2. Prepare Your Return:
    • Include the artwork, original packaging, and any accompanying documents in the return package.
    • Ship the package using a fully insured carrier to cover the full purchase price of the artwork.
    • Retain proof of shipment and request a return receipt for confirmation.

Shipping Costs

  • Customers are responsible for all return shipping and insurance costs.
  • Nadia Arnold Ltd. cannot be held liable for any loss or damage during transit.

Refund Process

  • Once the returned item is received, inspected, and verified, we will process your refund using the same payment method as the original purchase.
  • Please allow up to 7 business days after receipt of the item for the refund to be processed.

We are confident you will love your artwork, but we understand the need for flexibility when making such a personal choice. Thank you for choosing Nadia Heynike Gallery.

For further assistance, please contact us directly via the details on our Contact Page.